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Troubleshooting Frequently Asked Questions
If you encounter a problem with your Obserview Rear Vision Camera System, in most cases can be easily solved from the FAQ, if you need more information please call us at 1(800)731-9972 for assistance.
ps: User/installation manual are available to download in Catalog link
1. Monitor power light does not turn on?
A: Check your monitor power cable connection to make sure it is securely plugged in.
B: Check power line fuse to make sure fuse is not broken.
C: Check electrical connection and make sure it supplies 12V power to wires.
2. Monitor LED light is on, but the screen is dark
A: Make sure back of monitor channel A or B from your camera is connected
B: Select the channel A/B in front of monitor and make sure you are on the right channel.
3. 60 ft. cable not long enough for vehicle installation
A: We can provide extension cable (female to female), which can to attach to another 25 or 60 ft. cable to extend length. Call our customer service for more information.
4. Connector pins and wire color represent what function?
A: For our 60 and 25 ft. cable the yellow color is for audio, PE is for video and the red is for power shield (copper shield) for ground.
5. Obserview Rear Vision System applications for trailers?
A: Yes, We offer trailer connectors that are specially designed for trailers applications, click here for installation diagram. Please call for more detail information.
6. Trailer system overview.
A: The monitor will be located inside the tuck with a 25ft. cable leading to a receptacle which would be mounted on the outside of the back of the cab allowing for easy access. The camera would be located on top of the box or trailer with a 60 ft. cable that will also lead a receptacle one the tongue of the trailer.
B: Both receptacles are then connected using a coiled cable with specifically designed with durability in mind for trailer applications.
7. The monitor screen turn to dark when it's reversing or backing up.
A: Check to see if the cable is in camera A. and securely attached.
B: If that did not work, check to see if you're blue wire is connected to reverse power wire. Also making sure that your backing lights work properly.
C: Check voltage & amp for all wires, some small cars, do not put out enough amp to properly power monitor and camera, you might need to install a power regulator.
8. Can I install a camera inside the car behind the back window?
A: It's not recommended. The defroster lines on the window will interfere with the infer red lights and would cause for you to see bright lines in the monitor at nighttime.
9. Can I adjust it without removing the bracket?
A: Yes, Just loose the screws that are in the camera holder, and then adjust the camera to the position you want, we are recommend that you install camera as high as possible to view better for all position. Click here for camera installation diagram
10. If the system needs to be replaced, what to do?
A: Please read the RGA Warranty Claim section below.
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RGA Warranty Claim
- If you think your Obserview Products are not functional, defected or broken, please read the Technical FAQ for basic troubleshooting information.
- If you cannot get the solutions from the Technical FAQ, please call tech support at 1(800)731-9972
- Finally, please contact RGA department to request a RGA number for return items.
- Please send the item to the following address:
RGA # ( RGA number requested from RGA Dept )
13121 SPRING STREET
BALDWIN PARK
CA 91706
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| Call Toll-Free: 1-(800)731-9972 | COPYRIGHT 2003-2004 WYSCO PRODUCTS. ALL RIGHTS RESERVED |
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Obserview Rear Vision System 
